HOME > FAQs
How can I reach PaadeMode?
You can call us on +371 Monday to Friday from 9am till 6pm or email us info(@)paade.lv
Is PaadeMode a secure website?
Yes. All the information transmitted is secured using the official internet protocols. Our website does not store Credit / Debit card information.
I want a specific item that is out of stock.
Please contact info(at)paade.lv and we will try to sort it out for you.
SHIPPING AND DELIVERY
Where do you deliver?
We deliver worldwide. Delivery times depend on location.
Please make sure that your delivery address is correct, includes all postal codes and a phone number in case the delivery agency has to reach you to arrange delivery.
What are your delivery times and rates?
Regular service in Europe is approximately 4-5 business days.
Regular service outside of Europe is approximately 5-7 business days.
EU countries: €25
Rest of the world: 35€
When will my order be shipped?
We usually ship items that are in stock within 1–4 business days. We do not ship our items on weekends and public holidays.
It is possible to order a desired item that is out of stock (depending on availability) with production time of two weeks + delivery time.
Can you send my purchase as gift for customs purposes?
Unfortunately not. We have to declare all full prices on our parcels.
Do I have to pay international taxes and duties?
PaadeMode is not responsible for international taxes and duties. All international taxes and custom duties are applied when a parcel reaches its destination country. You will be responsible for paying additional charges for customs clearance. Please contact your local customs office for further information as customs policies vary widely from country to country. PaadeMode cannot inform you about the amount of taxes and duties and any delays in delivery of the package.
Does the clothing come up as bigger or smaller?
PaadeMode items are made with an EU standard sizing and come up as somewhere in the middle.
If you want to be sure of a perfect fit please consult our sizing chart.
PaadeMode offers special orders with individual sizing with production times of 2 weeks plus delivery time.
How to measure
All measurements in our sizing charts are indicated in centimeters (cm). 1 inch = 2.54 cm.
You should always measure directly on the body. The sizes are in centimeters, which means that the full body length (in centimeters) should be the same as the measurement. Measure from the top of the head to feet.
Chest, hips and buttom measurement should be where the body is the widest.
Inseam leg measures from the crotch to feet without shoes.
Returns and exchanges
You can return all products ordered at www.paademode.com within 14 days after the delivery date. All returned or exchanged items must be in their original packaging and with the label attached and intact. You must include the copy of the invoice which came with your order. Returns charges are to be paid by the customer.
Paade Mode will not accept returned products that are returned without the label attached, items that have been altered from their original state, worn or damaged.
If you wish to return/exchange an item, you must cover the return charges and send the items to:
Silmacu iela 4
Riga, LV – 1012
Once we receive the returned items you will receive a confirmation email. Your exchange/refund will be then be processed.
If I want an item that is out of stock?
We are offering a special order service where out of stock items can be ordered to be produced in two weeks time plus delivery time. Subject to availability.
Availability of stock.
Our product range is available and prices are valid as long as they are visible on the site and in stock.
This is why we provide indications on the availability of products when you make an order. Errors or modifications may occasionally occur in exceptional circumstances. When a product is unavailable after ordering, we will inform you by e-mail as soon as they are back in stock. Your order will automatically be cancelled and you will be reimbursed if your account has been debited.
What are the accepted payment methods?
PaadeMode uses PayPal as a payment system.
You can either use a Paypal account or pay with Visa, MasterCard and MaestroCard with no signup with PayPal necessary.
What currency does PaadeMode use?
The currency used is euro (EUR), all prices are displayed including VAT.
Who pays customs duty?
All products on www.paademode.com are displayed at their full price which cannot altered to decrease international custom fees.
All customs or import duties are applied when a parcel reaches the destination country. These charges must be paid by the recipient of the parcel. Paade Mode has no control over the amount of these costs. Custom policies and import duties vary from country to country. If a parcel is detained by customs the delivery can be delayed and extra charges can be applied which is out of our control.
For more information and specific amounts, contact your local customs office.