[:en]

FAQs

HOME > FAQs

CONTACT

How can I reach PaadeMode?

You can call us on +371 6123613 Monday to Friday from 9am till 6pm (GMT+3) or email us info(@)paademode.com

Is PaadeMode a secure website?

Yes. All the information transmitted is secured using the official internet protocols. Our website does not store Credit / Debit card information.

SHIPPING AND DELIVERY

Where do you deliver?

We deliver worldwide. Delivery times depend on location.

Please make sure that your delivery address is correct, includes all postal codes and a phone number in case the delivery agency has to reach you to arrange delivery.

What are your delivery times and rates?

Regular service in Europe is approximately 4-5 business days.

Regular service outside of Europe is approximately 5-7 business days.

EU countries: €12
Rest of the world: €28

When will my order be shipped?

We usually ship items that are in stock within 1–4 business days. We do not ship our items on weekends and public holidays.

It is possible to order a desired item that is out of stock (depending on availability) with production time of two weeks + delivery time.

Can you send my purchase as gift for customs purposes?

Unfortunately not. We have to declare all full prices on our parcels.

Do I have to pay international taxes and duties?

Yes, PaadeMode is not responsible for international taxes and duties. All international taxes and custom duties are applied when a parcel reaches its destination country. You will be responsible for paying additional charges for customs clearance.  Please contact your local customs office for further information as customs policies vary widely from country to country. PaadeMode cannot inform you about the amount of taxes and duties and any delays in delivery of the package.

SIZING

Does the clothing come up as bigger or smaller?

PaadeMode items are made with an EU standard sizing and come up as somewhere in the middle.

If you want to be sure of a perfect fit please contact cs(at)paademode.com.

Returns and Refunds Policy

Returns process

If you have purchased a Product for your own personal use as a consumer and you wish to return it, you have to inform our customer service via email cs(at)paademode.com within 14 days as from the day following delivery of the Product(s) concerned and submit a request for return.

If our customer service approves your return request, it will provide you by e-mail with instructions for the return of the Product(s).

Only regular priced Items may be refunded, sale items cannot be refunded.

 

Conditions for returns or exchanges

We will in any case only approve requests for return if the Product has not been washed or used in any way (other than reasonable wear and tear from examining and/or trying on the Product), and the Products are returned in the original packaging, with the manufacturer’s tags attached.

Refund or replacement of the Products can only take place after we have received all of the Products to be returned.

Only regular priced Items may be refunded, sale items cannot be refunded.

 

Refunds

Once we receive the returned items you will receive a confirmation email. Your refund will then be processed. Refunds will be made within 28 days of the date that we receive your returned package.

We reserve the right to reject your return and to reject the requested refund or to charge you for the costs required to undertake the necessary costs arising out of or in connection with the payments which need to be refunded to you (without prejudice to the applicable legal provisions; repairs, re-stocking etc.), in case you return:

Products which you were not authorized to return,

Which are no longer in acceptable conditions for returns or have not been packaged appropriately, have not exercised the care required for returning the Products in good condition.

Only regular priced Items may be refunded, sale items cannot be refunded.

Shipping costs will not be refunded. Return costs are at buyers expense.

Please note that Paade Mode will not be held responsible for items not reaching our office. The unwanted item is the responsibility of the buyer until it arrives here safely.

 

Help with returns and exchanges

If you need any assistance please contact our customer service cs(at)paademode.com

You can contact us by e-mail or by phone in +371 26123613 Monday to Friday (except public holidays), between 10.00 am and 5.00 pm (EEST time).

PAYMENT

What are the accepted payment methods?

PaadeMode uses PayPal as a payment system.

You can either use a Paypal account or pay with Visa, MasterCard and MaestroCard with no signup with PayPal necessary.

What currency does PaadeMode use?

The currency used is euro (EUR), all prices are displayed including VAT.

Who pays customs duty?

All products on www.paademode.com are displayed at their full price which cannot altered to decrease international custom fees.

All customs or import duties are applied when a parcel reaches the destination country. These charges must be paid by the recipient of the parcel. Paade Mode has no control over the amount of these costs. Custom policies and import duties vary from country to country. If a parcel is detained by customs the delivery can be delayed and extra charges can be applied which is out of our control.

For more information and specific amounts, contact your local customs office.

PRIVACY POLICY

PRIVACY NOTICE

Paade Mode carries open and transparent data policy. Here you will find all the information how Paade Mode uses and stores data submitted by you.

All user personal data submitted is controlled by Latvian based company, SIA Paade Mode.

Registration number: LV50103481221
VAT registration number: VAT LV50103481221

SIA Paade Mode holds the responsibility of all personal data submitted according to data protection law.

Access to your data and data storage:

Your data may be shared within Paade Mode. The company never passes on, sells or swaps your data for marketing purposes to third parties outside Paade Mode. We may transfer personal data that we collect from you to third party data processors located in countries that are outside of the European Economic Area. Any such transfer of your personal data will be carried out in compliance with applicable laws and we will treat the information in a manner consistent with this Privacy Policy Statement.

All information provided by you is gathered securely through the SSL protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the Internet.

Online purchase and customer service:

Paade Mode will use your personal data to manage your online purchases at Paade Mode by processing your orders by our online services, send you notifications of delivery status or in the event of any problems with the delivery of your items. Paade Mode keeps your data as long as you are an active customer.
Your personal data will be used to manage your payments; to handle complaints and warranty matters for products.

Paade Mode processes contact information such as name, address, e-mail address and telephone number, payment information and payment history, order information. If you have a Paade Mode account we will also process your personal data submitted in relation to the account- account name or email.

Your personal data that is forwarded to third parties, is only used to provide you with delivery and payment services. Most recipient companies will have an independent right or obligation to process your personal data.

Direct Marketing:

Paade Mode will use your personal data to send you marketing offers, information questionnaires, and invitations both through e-mails and postal mail.

In order to streamline your experience of Paade Mode we will provide you with relevant information, recommend products and send you personalized offers. In order to do this your name, surname, email address and postal code may be processed by Paade Mode.

Data that is forwarded to third parties is only used to provide you with the service mentioned above, to technical suppliers for distribution of physical and digital direct marketing. Paade Mode never passes on, sells or swaps your data for marketing purposes to third parties outside Paade Mode.

The processing of your personal data is based on your consent when you agree to direct marketing. You have the right to withdraw your consent for the processing of your personal data at any time and object to direct marketing by unsubscribing from Paade Mode newsletter or by contacting Paade Mode customer service at [email protected]

Paade Mode will keep your data for direct marketing until you withdraw your consent.

Paade Mode account:

Paade Mode will use your personal data to create and manage your personal account in order to give you a personalized and relevant experience at www.paademode.com.

Paade Mode will provide you with your order history and details regarding your orders and enable you to handle your account settings. You will be provided easy ways to maintain accurate and updated information such as contact details and payment information.

To manage your account information we will process your email address and password that you submit when you sign up for a Paade Mode account.
Upon creating an account we will process following categories of personal data if you choose to provide it to us: contact information such as name, address, telephone number, e-mail.
Paade Mode will process the following categories of personal data if you make a purchase: order history, delivery information, payment history.

Data that is forwarded to third parties is only used to provide you with the services mentioned above; to optimize the website we use website agencies and analysis tools for product rating.

Paade Mode will keep your data for as long as you have an active account.
You have the right to terminate your account at any time. If you choose to do so your account will no longer exist and you will be considered inactive. Paade Mode will keep your personal data if there are any legal requirements and after your account has been terminated your data will be deleted.

Customer service:

Paade Mode will use your personal data to manage your requests, handle complaints and warranty matters for products and technical support matters through e-mail, telephone and through social media.
Contact information such as name, address, e-mail address and telephone number, payment information and payment history, order information, account number, all correspondence in the matter will be processed.

Data that is forwarded to third parties, is only used to provide you with the services mentioned above. Paade Mode will keep your data if you have an ongoing matter with Customer Services; if you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping rules.

Legal ground for processing:

For every specific processing of personal data we collect from you we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

Customer rights:

You have the right to request information about the personal data Paade Mode holds on you at any time. You can contact Paade Mode who will provide you with your personal data via e-mail.

You have the right to request rectification of your personal data if it is incorrect, including the right to have incomplete personal data completed. If you have a Paade Mode account, you can edit your personal data under your account settings.

You have the right to erase any personal data processed by Paade Mode at any time except for the following situations: you have an ongoing matter with Customer Service; you have an open order which has not yet been shipped or partially shipped; if you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping rules.

You can withdraw from direct marketing by the following the instructions in the marketing e-mails.
You have the right to request that Paade Mode restricts the process of your personal data under the following circumstances: if you claim that your personal data is incorrect, Paade Mode must restrict all processing of such data pending the verification of the accuracy of the personal data.
Paade Mode will handle your requests in relation to your rights stated above. All requests should be sent to [email protected]

Contact forms

If you use our contact form to get in touch, Paade Mode will process your name and email. Paade Mode will keep contact form submissions for a certain period for customer service purposes, but will not use the information submitted through them for marketing purposes.

Privacy Notice Updates: 

Paade Mode may need to update our privacy notice. The latest version is available on our website under Privacy Policy on www.paademode.com. Paade Mode will communicate any material changes to the privacy notice.

Development and improvement

Paade Mode will use data to evaluate, develop and improve its services, products and systems for all of its customers. This includes analysis to make Paade Mode services user-friendly, such as modifying the user interface to simplify the flow of information or to highlight features that are commonly used by customers, to improve IT systems in order to increase the security for visitors and customers using Paade Mode services.

Paade Mode processes account settings, a purchase/order history, delivery information, payment history.

Data that is forwarded to third parties, is only used to provide you with the services mentioned above. Paade Mode might use web-analysis companies to analyze customer online behavior on a general level.

The processing of your personal data, to develop and improve our services and products, is based on our legitimate interest. Paade Mode will keep your data for as long as you have an active Paade Mode account. After your account has been terminated your data will be deleted.

Fulfillment of legal obligation:

Paade Mode uses your personal data to comply with obligations in laws, court rulings and decisions from authorities. This includes using your personal data like order number, name, postal address, transaction amount, transaction date to collect and verify accounting data to comply with bookkeeping rules.

Your data will be shared with third parties- bookkeeping company. Paade Mode will share your personal data with IT companies that provide bookkeeping system solutions. The processing of your personal data is necessary for Paade Mode to fulfill its legal obligation. We will save your data in compliance with the Latvian bookkeeping law.

Cookies:

Cookies are text files that are saved, and during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookie.

Cookie usage:

Paade Mode uses permanent cookies which help persist user authentication after closing and then reopening web browser.

Paade Mode uses first- and third-party cookies to collect statistics and user data in  aggregate and individual form in analysis tools to optimize our site.
Some third-party cookies are set by services that appear on our pages and are not in control of Paade Mode. They are set by social media providers such as; Facebook, Instagram, Pinterest, Twitter, Vimeo and Youtube related to the ability of users to share content on this site, as indicated by their respective icon.

Access to personal data:

Data that is forwarded to third parties, is only used to provide you with the services mentioned above, analysis tool in order to collect statistics to optimize our site and present you with relevant material.

Legal ground to process your personal data:

Paade mode will only connect your cookies to your personal data if you are logged in to your Paade Mode account. When you are logged in to your account the legal ground is based on our legitimate interest.

Data keeping:

Paade Mode does not save your personal data. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all www.paademode.com features.